Tuesday, October 20, 2020 | 2 - 3 p.m. ET

While we expect customers to be civil and follow regulations (such as wearing masks), employees are sometimes confronted with customers who are argumentative, irate, or even intoxicated. Managing these situations properly can improve both customer and employee satisfaction. This webinar will cover how to manage the unexpected. It will explore how best to avoid customer conflicts, how to de-escalate the belligerent customer, and when to call in security or police.

Speaker:
Cally Ritter, LICSW

Fees:
The event is open to all with non-members charged $195 to attend.

Registration:
To register, to go http://isrimeetings.expotracker.net and select the ISRI viritual event. Once you register, you will receive an email with login instructions.

You must register to participate. Make sure to save the information in your calendar.